Please do the following to change your password manually. Log onto the trading platform toolbar and select:
Tools > Options > Server Tab > click Change Password and set the master/Investor password to your preference.
This option allows you to change the Master and Investor Password; the investor password permits Read-Only access without trading.
Alternatively login to your Clients Portal and go to Trading Accounts > Accounts Summary > Click on the lock to reset password. Then enter your new password and retype new password.
We recommend that you immediately change your default password as soon as you receive it. If you do not have the existing password, please contact the FXCC back office department firstname.lastname@example.org with a written request from your registered email address.